Delivery Information

The marketplace starts delivering goods to Thai Post within 3-5 business days after you receive your transfer.

Shipping time does not include Saturday, Sunday and Thai National Holidays.

We always send the package with a tracking number. Tracking number is provided by email after package is shipped, so recipient can check delivery status after we send it out. The tracking number and order history can be viewed in your personal account.

Tracking

Parcel can be tracked via Thailand Post When the parcel leaves Thailand, it can be tracked via Packagetrackr or other tracking website

Delivery methods

Orders up to 2 kg:

You can choose the delivery method:

E-Packet - 14-21 * days to door, to USA North, South America More than 21 days

- Airmail (14-21 * Working days by mail) The maximum weight of these parcels is 2 kg (total weight of boxes and products)

- Postal coverage (90 * working days by mail or more) The maximum weight of these parcels is 2 kg (total weight of boxes and products)

 Orders over 2 kg:

You can choose the delivery method:

- EMS parcel (7-21 * working days by mail)

- Parcel-Air (14-21 * Postal working days)

- Parcel-Surface (90 * business days by mail or more)

Our website securely packages each package and receives a unique tracking number. All items are checked to ensure they are in perfect condition upon dispatch. We are not responsible for any loss or damage during shipping. In the event of damage to the goods upon arrival, you must immediately report it to the carrier.

Our site is not responsible for the actions of the delivery services and does not give them any guarantees. The postal service is responsible for the delivery time and the quality of delivery, and the postal service is also responsible for the safety of the goods - on the territory of Thailand Thailand Post, on the territory of your country Post of your country.

Delivery times for AVIA, SAL, SURFACE may differ significantly from those stated and depend on the quality of the delivery services of intermediaries delivering to your country, as well as the work of the customs service.

If you really need a limited and guaranteed time, place an order with EMS or courier service.

The site is not responsible for the actions of the customs service of your country and is not responsible for this. You may have to pay import duties and taxes that are collected after the shipment arrives in your country.

You should bear any additional customs clearance fees. Please note that customs policies vary greatly from country to country. We recommend that you contact your local customs office for more information.

 

To do this, the buyer is obliged to independently track his mail, each of us sends a tracking number, and this number is in your personal account on our website.

The site does not issue a refund if for some reason you could not receive the package.

If your package is returned and we can receive it, you will receive a notification and you can pay for the resend.